Fixed onsite · No call-out fee
PC Speed-Up & Optimisation
"It has got slow" is the most common thing I am told, and it is almost never one thing. Usually it is four or five things at once, which is why the one-click speed-up utilities people buy never seem to help for long.
This is the whole job: find everything that is making the machine slow, fix all of it, and show you the numbers before and after.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- One visit, two to three hours
- This service
- $129 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
What I check
- What is actually running at start-up, and whether it needs to
- Services and scheduled tasks set to start that have no business doing so
- Disk health, fragmentation and free space
- Whether a mechanical hard drive is holding the machine back - usually it is
- Driver versions, particularly graphics and chipset
- Whether the machine is overheating and throttling
- Memory use and whether anything is leaking it
- Updates that are pending and blocked
- The Windows installation itself - a badly installed OS is slow no matter what you do
The honest recommendation
If the machine has a mechanical hard drive, replacing it with a solid-state drive will beat everything else on this list combined, and it costs less than most people expect. I will tell you that before I start rather than doing an hour of tuning a machine that needed a new drive.
And if the machine is old enough that tuning will not make it feel new again, I will say that too. A second opinion you can trust is worth more than a sale.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Speed Up - common questions
What is the single biggest speed improvement?
Replacing a mechanical hard drive with a solid-state drive. On an older machine it is usually more noticeable than every other thing combined, and it takes about twenty minutes.
Do I need to reinstall Windows?
Sometimes. If the operating system itself is badly damaged or a decade of accumulated software is on it, a clean install genuinely is the fastest route. I will tell you if I think that is the case rather than tuning a machine past the point of usefulness.
How do you know it worked?
I record boot time and a few standard timings before and after, and you get both numbers. No vague claims that it "feels better".
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
Fix Slow Start-Up
The long wait between pressing the power button and being able to work, and what is causing it.
from $129
Learn moreFile Clean-Up & Registry Repair
Disk clean-up, temporary file removal and registry repair - reclaiming space and fixing the errors a slow machine accumulates.
from $129
Learn moreComputer Upgrades
More memory, faster drives, better graphics - the upgrades that actually make a computer feel different.
Learn moreComputer Maintenance
Planned servicing - clean, updated, backed up and checked - so problems are found before they become failures.
from $150
Learn moreOther services
Virus & Malware Removal
Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
from $129
Learn moreSpyware Removal
Spyware, stalkerware and monitoring apps removed, with an explanation of how it got there and how to stop it returning.
from $129
Learn morePop-up & Adware Removal
Pop-ups, ads on every page, fake virus warnings and browser redirects - removed, along with the extensions that keep reinstalling them.
from $129
Learn moreNeed a speed up job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems