Fixed onsite · No call-out fee
Browser Redirect Removal
You click a link or type a search and end up on a site you did not ask for. Sometimes it is a genuine site that is simply squatting on your search results. Sometimes it is malware, and the redirect is the payload.
Either way it gets removed properly rather than worked around.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- Under two hours at your home
- This service
- $129 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
The different kinds
These need different fixes, and it is worth knowing which you have:
- Search redirect - your searches are rerouted to another engine you did not choose
- Link redirect - a link goes somewhere other than where it says it goes
- Homepage hijack - the homepage is locked to a site you did not set
- New-tab redirect - a new tab opens something other than a page
- DNS hijack - the browser is fine but the machine resolves addresses wrongly
- Router-level hijack - every device on the network is affected, not just one computer
Checking the rest of the network
If the same redirects appear on your phone and tablet, it is not the computer. I check the router and the devices, because fixing one machine and leaving the rest compromised means it comes straight back.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Redirects - common questions
Is website redirection a virus?
Sometimes. A hijack installed by malware is a virus problem; a redirect baked into a search engine you chose is a configuration problem. I work out which before starting.
My phone is redirected too. Can you fix that?
I can check the router and the network settings, which is usually where that comes from. I cannot repair a phone, but I can tell you exactly what to change on it.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
Browser Clean & Hijack Repair
Forced homepages, redirected searches and unwanted extensions reset to a clean state, with the installer that put them there removed.
Learn morePop-up & Adware Removal
Pop-ups, ads on every page, fake virus warnings and browser redirects - removed, along with the extensions that keep reinstalling them.
from $129
Learn moreNetwork & Wi-Fi Setup
Wi-Fi that does not reach, wireless that is slow, devices that will not connect, and printers that have gone off the network.
from $79
Learn moreVirus & Malware Removal
Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
from $129
Learn moreOther services
Virus & Malware Removal
Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
from $129
Learn moreSpyware Removal
Spyware, stalkerware and monitoring apps removed, with an explanation of how it got there and how to stop it returning.
from $129
Learn morePop-up & Adware Removal
Pop-ups, ads on every page, fake virus warnings and browser redirects - removed, along with the extensions that keep reinstalling them.
from $129
Learn moreNeed a redirects job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems