Fixed onsite · No call-out fee
Pop-up & Adware Removal
Ads on every page. A tab that opens by itself. A warning saying your computer is infected, with a phone number to call. Pages that go somewhere you did not click. None of it is a traditional virus, and a standard antivirus scan will usually clear it as clean.
It is a browser problem, and it is fixed by repairing the browser rather than reinstalling Windows and hoping.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- Usually under two hours at your home
- This service
- $129 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
What gets removed
- Pop-ups that appear with no browser open
- Advertisements injected into search results and ordinary pages
- Fake virus and security warnings designed to frighten you into calling
- Browser hijackers such as Snapdo that force your homepage and search engine
- Extensions and add-ons that were installed without your permission
- New toolbars and search boxes that keep reappearing after you remove them
- Notification permission abuse - sites that spam you with "notifications"
- Search results redirecting to a different engine you never chose
Why it keeps coming back
Because removing the visible symptom does nothing about what reinstalls it. The usual chain is a cracked program, a bundled "free" tool, or an extension installed from a pop-up you clicked to close.
I remove all of it in one pass and then find the thing that put it there, which is the only way it does not come back in three weeks.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Pop-ups - common questions
Are these pop-ups a virus?
Usually not - it is adware or a browser hijacker. It behaves like malware and it is equally unwelcome, but it needs a different fix. I will tell you which one you have.
I have removed extensions myself and they come back. Why?
Because the thing reinstalling them is still there - usually a leftover program, a scheduled task, or a malicious preference in the browser profile. It needs a proper clean rather than another round of removing extensions.
Do I need a new computer?
Almost certainly not. This is a software problem and it gets fixed without touching the hardware.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
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Learn moreNeed a pop-ups job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems