Fixed onsite · No call-out fee
Windows Reinstallation
Sometimes the operating system itself is the problem, and no amount of tuning fixes it. Error messages, a machine that has been reinstalled twice and still misbehaves, a hard drive full of errors, or just a build-up of years.
A clean install fixes that, and I do it properly - not an in-place repair that leaves the problems underneath.
- Flat $150 rate
- No call-out fee
- Weekends & public holidays
- Fixed or you do not pay
Onsite rate
$150/ first hour
- Call-out fee
- $0 - never
- Weekend & public holidays
- No surcharge
- After the first hour
- Billed in 15-minute blocks
- Replacement parts
- At cost, no mark-up
- Typical turnaround
- Same-day in most cases
- This service
- $150 flat
Includes GST for home users. Excluding GST for businesses. If it cannot be fixed, you do not pay.
When a reinstall is the right answer
- The machine is slow and it has already been cleaned up
- It has been reinstalled before and the problem came back
- Registry damage or a system that will not install updates
- A virus that has done damage a cleanup cannot undo
- Frequent crashes, and a hardware check has come back clean
- A handover of a second-hand machine
- It simply needs to feel like it did on the first day
What gets kept
Your files. That is the part people worry about, and it should not be a concern - I copy everything to a drive first, install cleanly, and put it back.
What does not get kept is the accumulated mess: trial software, startup clutter, registry bloat, the program that was causing the problem in the first place. That is the point.
What I install
The correct drivers, all the updates, security set up properly rather than left at defaults, and none of the trial software that comes on a new machine. I leave it in a state where the first thing you do is use it, not spend an afternoon turning things off.
How a visit works
- 1
You call and describe it
No booking form and no call centre. I will tell you honestly whether it sounds like something I can fix, and roughly what it will cost.
- 2
I come to you
Early morning, evening, weekend or public holiday - all normal, none surcharged. Home or office. You can watch the work.
- 3
You are told before anything happens
The price is agreed before the job starts, and if a part is needed you get the cost price rather than a mark-up.
- 4
It works, or you do not pay
If I cannot fix it, there is no charge. If something I did stops working, I come back and look at it.
Windows Reinstall - common questions
Will I lose my files?
No. I copy everything to a drive before starting and restore it afterwards. If the disk is failing, that copy also becomes the backup, which you should be keeping anyway.
How long does it take?
Most reinstalls are done same-day. The machine does its part while updates and drivers run, and I come back to finish setting it up.
Is a reinstall better than buying a new computer?
Often, for anything under about five years old. If the hardware is not worth repairing I will tell you straight - there is no point reinstalling Windows on a machine that cannot keep up.
You might also need
Most jobs are a combination of these. If you are not sure which one you need, describe the problem on the phone and I will tell you.
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New computers set up properly with your files, email, printers and software moved across, in one visit.
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Virus, malware, ransomware and spyware removal, with the browser put back the way it should be afterwards.
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Spyware, stalkerware and monitoring apps removed, with an explanation of how it got there and how to stop it returning.
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Pop-ups, ads on every page, fake virus warnings and browser redirects - removed, along with the extensions that keep reinstalling them.
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Learn moreNeed a windows reinstall job done?
Robert is a Microsoft Certified ex-IBM help desk technician. One flat rate of $150 for the first hour, no call-out fee, and no surcharge on weekends or public holidays.
- Onsite rate
- $150
- first hour
- Call-out fee
- $0
- never
- Weekend surcharge
- $0
- incl. public holidays
- Typical visit
- < 1 hr
- most problems